Privacy Statement

We attach great importance to your privacy and handle the personal data you provide to us with care. In this privacy statement, we explain what data we collect, what we use it for, how we protect it, and what your rights are.

Who are we?

Company name: FSN Plus BV
Address: Maagdenburgstraat 18, 7421ZC Deventer
Email: service@fsnplus.nl
Phone number: +31(0)570-606939
Chamber of Commerce number: 77623037

We are responsible for the processing of your personal data.

What data do we collect?

When you submit a service request or complaint about your bicycle, we may collect the following data:

  • Name, address, postal code and city
  • Phone number and email address
  • Details of your bicycle (brand, model, frame number, type)
  • Purchase information (date, store/website, receipt)
  • Photos or other documents that you provide to substantiate your complaint or service request
  • Any maintenance or warranty documentation

Purposes of processing

Your data is used exclusively for:

  • Handling your service request or complaint
  • Communication regarding the status of your request
  • Warranty processing or repair scheduling
  • Internal administration and quality management

Your data will not be used for marketing purposes unless you explicitly consent to this.

Legal basis for processing

We process your data based on the following legal grounds:

  • Execution of an agreement: to process your service request or warranty claim
  • Legal obligation: for example, for administrative or tax purposes
  • Legitimate interest: for quality control and internal administration

Sharing data

Your personal data will not be sold or rented to third parties. Data may be shared with only the following when necessary to fulfill your request:

  • Manufacturers or suppliers for warranty and service handling
  • Logistics partners if your bicycle or parts need to be shipped

We ensure that these parties process your data securely and only use it for the purpose for which they received it.

Retention period

We do not retain your personal data for longer than necessary to process your request, unless a statutory retention obligation applies. As a rule, we retain data for a maximum of 2 years after the completion of your service request.

Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. This includes, among other things, secure storage and access to systems.

Your rights

You have the right to:

  • To request access to the data we process about you
  • Correction of incorrect data
  • Deletion of your data, insofar as this does not conflict with statutory retention obligations
  • Restriction of processing in certain situations
  • To object to the processing of your data
  • to request portability of your data

To exercise one of these rights, you can contact us via: service@fsnplus.nl.

Complaints

If you believe that we are not processing your personal data correctly, you can file a complaint with the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl.

Contact

For questions about this privacy statement or your personal data, please contact:

Email: service@fsnplus.nl
Telephone: +31(0)570-606939